At Citygem, our core proposition is 'service' and we have the right team in place to not only match but go beyond your expectations. We look at your requirements from the perspective of two main categories:

(i) regular day-to-day transactions

(ii) financial advice.

Our two-layered approach to service delivery will ensure the best customer experience for you. For regular banking services, our Customer Service Representatives will do as required to ensure that your requests and instructions are properly executed. If you require further assistance and careful consideration of products, comparative analysis or wealth management guidance; our second layer of personal Wealth Managers (WMs) will give you the attention and support you need. Your personal Wealth Manager is there to provide the solutions that keep your portfolio in shape.

Personal wealth Manager

Your dedicated Wealth Manager is at the heart of your Priority Banking experience with us. Your wealth manager will take the time to get to know you, understand your short and long-term goals and help you track and monitor your finances, as well as, assist you in providing all the necessary arrangements to make your banking experience more convenient and enjoyable. Available by telephone, email and in-person, your Wealth Manager has the authority to make things happen on your behalf and is your access point to citygem.

Dedicated Service Team

Supporting your wealth manager is a team of service executives who are specifically trained to ensure that all your day-to-day banking requests are carried out smoothly and efficiently. Want to check a balance? Need to arrange a payment or transfer money between accounts? Such requests can be handled efficiently by calling your service executives, allowing your personal wealth manager to devote more time to your more important needs and financial goals.